Help desk software evaluation tools and checklist

Help desk software evaluation tools and checklist
Evaluating help desk software in effort to identify the best product for your help desk requires a detailed needs analysis checklist and product comparison spreadsheet.

There are many useful tools available on the web that can help develop this comparison spreadsheet, but we’ve added a few key items such as;

Agent Usability
Help desk functions
General
Client Maintenance
Contract Maintenance
Asset Management
Asset Ticket Service Management
Incoming call functions
Reporting
Web Help Knowledgebase
Integration Capabilities
Security
Pricing