Reporting, key to the organization

A help desk software’s reporting feature should be simple and easy to use and include graphs, exporting of data, and provide details on performance measurements that the organization defines. Help desk software usually provides canned reports and allows for customization as needed.

Be sure to include specifications about operating systems, hardware requirements, if you require Software as a Service or other features you find during evaluation. Also, don’t forget to get a clearly defined proposal that outlines costs, licensing fees, maintenance costs and any other hidden charges that may be added such as integration fees or special API costs.
Good luck and be sure to post your comments on how your evaluation went.